Terms and Conditions Agreement for the Shwra Platform

You must carefully review these terms and conditions before using the website or mobile application or engaging in transactions. They are legally binding through electronic consent or website or mobile application use.

Shwra is a platform established for mediation and providing legal services. Using the Shwra platform, you agree to this agreement without any restrictions or conditions. Shwra has the right to modify this agreement at any time, and the modified version will be published on the platform. The modified version of the (Terms and Conditions Agreement) will take effect after publication on the platform. After publication, your continued use of the platform will be considered an agreement to the terms and provisions in the modified version and an acceptance of the applied changes. The platform's role is limited to providing paid mediation services between legal service providers and beneficiaries by displaying services from providers to beneficiaries. The platform is not responsible for the level or quality of the services provided by service providers.

First: Definitions

The following terms shall have the meanings assigned to them in this agreement – the Terms and Conditions Agreement – unless the context requires otherwise:

Shwra for Information Technology Company; refers to a digital platform dedicated to providing remote legal consultations and services in the Kingdom of Saudi Arabia by connecting legal consultation seekers with a selection of licensed and professional lawyers in an interactive, easy, secure, and professional manner, by the laws while maintaining the confidentiality and privacy of the beneficiaries' data. The platform includes consultations in various fields such as personal, labor, commercial law, and other legal areas for individuals, institutions, and companies. It owns the website and mobile application and is based in Riyadh, Saudi Arabia, registered under commercial registration number 4650222665.
Beneficiary refers to any natural or legal person who wishes to contract with the platform, use the website or mobile application, or browse it.
Service Provider refers to a natural or legal person who offers legal services to beneficiaries through the platform in their specific field according to the data they have registered on the platform.
Platformrefers to the "Shwra Application" unless the context implies otherwise. Henceforth, any reference to it means the mobile application, website, or both.
Account refers to the page or record associated with the beneficiary on the platform, enabling them to utilize the Shwra services.
Service refers to the legal services available through the platform.

Second: Terms and Conditions for Utilizing Shwra's Services

The beneficiary must be at least 18 years old and have the legal authority to agree to these terms and conditions.
The beneficiary must possess legal capacity if acting as a legal guardian or representative for others.
The beneficiary must comply with these terms and conditions and the applicable regulations in the Kingdom of Saudi Arabia.
The beneficiary must provide accurate information when registering or requesting a service through the website or mobile application, and false or misleading data is prohibited, regardless of whether it harms others.
The beneficiary must respect Shwra's intellectual property rights.
The user is prohibited from posting or uploading defamatory, offensive, infringing, harmful, threatening, abusive, racist, morally inappropriate, or any other illegal content or information.
The user is prohibited from attempting unauthorized access to the Shwra platform, granting others permission to use their account, or impersonating someone else, and they are responsible for any consequences of violating these provisions.
The user is prohibited from uploading, attaching, or sharing any files, programs, or materials protected by intellectual property laws or other legal rights they do not have permission to use.
If Shwra determines, at its sole discretion, that the user has violated any of these terms, Shwra reserves the right to delete any requests or content posted without notifying the user. It may also take measures, including suspending or restricting the user's access to the platform, reporting the user to internet service providers or authorities, or taking legal action.
The services available on the Shwra platform are provided by independent service providers licensed professionals in law or Sharia.
The user is responsible for the price and duration of the service and must communicate with the platform within the specified time. If communication is not accepted, the platform may continue to provide the service and charge the total amount.
Shwra does not request confidential or personal information from the user, except for the requests mentioned on the platform or those requested later. All information related to providing services is the service provider's responsibility, who must protect and not disclose it.
The user is prohibited from engaging in any activities that might cause unreasonable or disproportionate pressure on the platform or its infrastructure, such as:

Registering with multiple email addresses or phone numbers to access the platform.
Colluding with others to simultaneously access the platform to overload it. Attempting to hack or influence the services provided.

Third: Scope and Nature of Services Provided by Shwra

Shwra provides legal and support services related to commercial, real estate, corporate, finance, labor disputes, insurance, and other fields. It manages cases and represents clients in all courts, bodies, and quasi-judicial committees. It includes services for all cases, contracts, financial claims, memorandums, and consultations.

Fourth: Registration and Booking

When the beneficiary registers on the website or mobile application (since some services require creating an account and registration, it is prohibited to use someone else's account), the beneficiary agrees on their behalf and on behalf of those they represent (if applicable) to the following terms (requesting registration means your agreement to the following):

All terms and conditions related to booking or requesting the service.
All fees imposed, including taxes and all types of fees.
Acceptance of financial responsibility to pay for the service.
Compliance with the binding terms and conditions or any subsequent amendments.
Use of your information as specified by the privacy policy.
Verification of all your data and acknowledgment of ownership of the email and phone number provided.
Shwra's cancellation and modification policy.
Once the booking or service request is confirmed, it is binding for both the beneficiary and Shwra.
Shwra reserves the right to refuse any booking or service request at its sole discretion without any liability.
Shwra reserves the right to correct any advertised prices or service errors. This will be done as soon as Shwra becomes aware of them before the service begins. The beneficiary may continue after the correction or cancel the contract and receive a refund.
Prices may vary depending on the payment currency selected (if paid from outside Saudi Arabia).
Shwra is not responsible for delays or failure to fulfill the booking or service if incorrect information is provided.
You must ensure all data is entered before confirming the booking.
The booking is activated when the beneficiary receives a confirmation message via email or phone.

Fifth: Modification and Cancellation

If modifications to the booking or service request are possible based on your request, you will bear any additional costs.
Shwra has the right to modify the booking or service request at its sole discretion, if necessary, with confirmation of notification to you about the modification.
Shwra has the right to modify service fees without prior notice, provided that the modification does not apply to ongoing requests (in progress). Once the beneficiary completes the request, the specified fee will not change with changes to the website or mobile application fees.
If a request for postponing the booking or service is made (in cases where allowed) based on the beneficiary's request, the request must be made at least 3 hours before the scheduled service date.
Some modification requests may not always be fulfilled.
Shwra has the right to cancel your booking if you violate any of the essential terms of these terms and conditions, and you will be notified by email or phone without liability on Shwra.
If Shwra cancels without cause or due to a force majeure situation outside the control of Shwra or the beneficiary or service provider, Shwra and the service provider are obligated to refund the fees paid within 3 days of cancellation.
If the beneficiary cancels the booking or service request (in cases where cancellation is allowed), a cancellation fee of 0 Riyals will be deducted from the beneficiary's total dues.
If the beneficiary cancels the booking after the service has begun, no fees will be refunded, and the beneficiary has no right to claim previously paid fees.
In cases where cancellation and refund are allowed, the standard timeframe for refunds is 5-7 working days. However, the specific refund time varies depending on the mode of payment used and your bank.
All modification or cancellation requests must be made through a request sent by email from the registered email address to the following email: info@shwra.sa.

Sixth: Payment Services:

The beneficiary must pay the total value of the service or booking through the available payment methods on the platform before the service provider begins the work. Once the full payment is made, the service will be provided, or work will be initiated.
The user is prohibited from fraud by using an incorrect, invalid, or unauthorized payment method. The user will bear full responsibility for violating this clause and will be reported and prosecuted accordingly.
All payments are made in Saudi Riyals. Users who pay using another currency will bear currency conversion costs or bank fees.

Seventh: Prohibited Behavior:

By using this service, you agree to refrain from performing any of the following actions:

You agree not to exploit or share information or data displayed through the Shwra platform with any other app or website in any form.
Manipulating or tampering with Shwra's networks or software is prohibited.
Engaging in any illegal activity or communication related to it or encouraging others to do so is prohibited.
You agree not to use offensive language, defame, or slander Shwra or its staff, followers, or collaborators in any way. Shwra is not a platform for religious, doctrinal, political, ethnic, racial, or hostile discussions.
Transmitting files, data, or other materials containing computer viruses, corrupted data, or other harmful software, such as Trojans, that may delete or disable the website or any system or device intended for its operation is prohibited.

Eighth: Limitation of Liability:

Shwra is not responsible for any direct or indirect loss resulting from using the website or mobile application.
You acknowledge that using the website or mobile application carries risks. Shwra is not liable for any harm or injury from accessing or failing to access the website or application.
You are responsible for registering and booking through Shwra and ensuring the services meet your needs. Shwra cannot be held accountable for this.
You are solely responsible for any activity conducted through your account, and Shwra is not liable for it.
Shwra will not be responsible for losses resulting from unauthorized use of your account, and you may be liable for losses caused to Shwra or others due to such use.
Shwra reserves the right, without any liability, to cancel any account or registration without prior notice or notification at its sole discretion.
You are responsible for the information you provide during account creation or service booking, and Shwra is not liable for this information.
If the beneficiary suffers damages due to the service provider's negligence or failure to perform the service, the service provider alone is responsible. Shwra will not bear any liabilities in this regard.
Services are provided to the beneficiary based on the documents and facts presented. Shwra and the service provider will not be held liable for any resulting errors or consequences if the beneficiary conceals any information.
Services are provided based on the documents and facts provided by the beneficiary. If there is any error or failure by the service provider, they alone are responsible, without any liability on Shwra.
The service provider may request additional data or documents from the beneficiary to prepare and provide the service. The beneficiary alone is responsible for providing this information, and Shwra is not liable for any misuse of this data by the service provider. The service provider must maintain the confidentiality of the documents and not disclose them.
The service provider and the beneficiary understand that Shwra's role is limited to that of an intermediary and cannot be held liable beyond that role.
The beneficiary is fully responsible for violating these terms or the guidelines set by Shwra or the service provider.
When paying for services, the beneficiary must use the payment methods specified by Shwra on the platform. Making payments from unknown or unauthorized accounts is prohibited, and the user will face legal consequences. In cases where service fees are refundable, they will be refunded to the same account used for payment.

Ninth: Modification of Terms and Conditions:

Shwra reserves the right to amend these terms and conditions from time to time at its sole discretion to improve operations and services on the platform without any liability.
If you object to any of these terms or any amendments made by Shwra, you can stop using the website or mobile application and terminate your account.
You will be notified of changes or amendments through the email registered with Shwra, which will take effect within 5 days of the notification. If you do not cancel your account or stop using the platform within this period, you will be deemed to have accepted the changes.

Tenth: Intellectual Property Rights:

The website and mobile application contain trademarks, trade secrets, technologies, products, processes, and other intellectual property rights owned by Shwra and/or other parties.
Shwra does not grant you any license or rights to its intellectual property, and you are prohibited from reproducing, distributing, publishing, displaying, downloading, transferring, or using any materials unless explicitly permitted within the scope of these terms and conditions.

Eleventh: Complaint Policy:

Shwra continuously strives to improve and develop the services it provides. To facilitate users, the following complaint policy is in place:

Complaints must be submitted within 3 days of the incident; otherwise, the right to complain will be lost.
Complaints will be investigated with transparency and fairness.
Complaints will be resolved within three working days of submission. If further study is needed, you will be notified.
If the complaint concerns an employee, it will not be referred to the accused employee for investigation but will be handled by their direct manager.
You can follow up on your complaint through the available communication channels.
A dedicated complaint email is provided: info@shwra.sa.

Twelfth: Compensation for Damages:

You agree to indemnify Shwra and its affiliates, partners, employees, directors, agents, licensors, service providers, contractors, or suppliers from any legal claims, including attorney fees, legal costs, or claims from third parties, arising from your breach of these terms and conditions or violation of any laws or rights of others.

Thirteenth: Notifications:

Shwra has the right to send all notices, amendments, or communications required or permitted by these terms and conditions via email, regular mail, text messages, or by posting them on the website or mobile application. Notification will be deemed received once you have received the email or regular mail or once it is posted on the website or application.

Fourteenth: Jurisdiction:

Any dispute arising from the application of this agreement concerning the services provided through the website or mobile application will be resolved amicably between the parties within 15 days. If resolution is not possible, the concerned party may approach the competent authority, and the laws of the Kingdom of Saudi Arabia will apply. The competent court in Riyadh will have jurisdiction over any disputes.

Twelfth: Compensation for Damages:

These terms and conditions and any amendments constitute the entire agreement between you and Shwra, replacing any previous oral or written agreements.
Shwra's failure to exercise its rights or seek compensation under these terms does not mean waiving those rights.
If any clause of this agreement is found to be incorrect or unenforceable, the rest of the terms will remain valid.
By using the website or mobile application, you agree to accept and abide by all these terms and conditions.
These terms also include your consent to the privacy and cookie policies, which you are encouraged to review for more information.
You agree to comply with any current or future instructions, guidelines, modifications, or additions issued by Shwra at its sole discretion without any liability on its part.

Terms and Conditions Agreement for the Shwra Platform

First: Definitions

The following terms shall have the meanings assigned to them in this agreement – the Terms and Conditions Agreement – unless the context requires otherwise:

Shwra for Information Technology Company; refers to a digital platform dedicated to providing remote legal consultations and services in the Kingdom of Saudi Arabia by connecting legal consultation seekers with a selection of licensed and professional lawyers in an interactive, easy, secure, and professional manner, by the laws while maintaining the confidentiality and privacy of the beneficiaries' data. The platform includes consultations in various fields such as personal, labor, commercial law, and other legal areas for individuals, institutions, and companies. It owns the website and mobile application and is based in Riyadh, Saudi Arabia, registered under commercial registration number 4650222665.
Beneficiary refers to any natural or legal person who wishes to contract with the platform, use the website or mobile application, or browse it.
Service Provider refers to a natural or legal person who offers legal services to beneficiaries through the platform in their specific field according to the data they have registered on the platform.
Platformrefers to the "Shwra Application" unless the context implies otherwise. Henceforth, any reference to it means the mobile application, website, or both.
Account refers to the page or record associated with the beneficiary on the platform, enabling them to utilize the Shwra services.
Service refers to the legal services available through the platform.

Second: Terms and Conditions for Utilizing Shwra's Services

The beneficiary must be at least 18 years old and have the legal authority to agree to these terms and conditions.
The beneficiary must possess legal capacity if acting as a legal guardian or representative for others.
The beneficiary must comply with these terms and conditions and the applicable regulations in the Kingdom of Saudi Arabia.
The beneficiary must provide accurate information when registering or requesting a service through the website or mobile application, and false or misleading data is prohibited, regardless of whether it harms others.
The beneficiary must respect Shwra's intellectual property rights.
The user is prohibited from posting or uploading defamatory, offensive, infringing, harmful, threatening, abusive, racist, morally inappropriate, or any other illegal content or information.
The user is prohibited from attempting unauthorized access to the Shwra platform, granting others permission to use their account, or impersonating someone else, and they are responsible for any consequences of violating these provisions.
The user is prohibited from uploading, attaching, or sharing any files, programs, or materials protected by intellectual property laws or other legal rights they do not have permission to use.
If Shwra determines, at its sole discretion, that the user has violated any of these terms, Shwra reserves the right to delete any requests or content posted without notifying the user. It may also take measures, including suspending or restricting the user's access to the platform, reporting the user to internet service providers or authorities, or taking legal action.
The services available on the Shwra platform are provided by independent service providers licensed professionals in law or Sharia.
The user is responsible for the price and duration of the service and must communicate with the platform within the specified time. If communication is not accepted, the platform may continue to provide the service and charge the total amount.
Shwra does not request confidential or personal information from the user, except for the requests mentioned on the platform or those requested later. All information related to providing services is the service provider's responsibility, who must protect and not disclose it.
The user is prohibited from engaging in any activities that might cause unreasonable or disproportionate pressure on the platform or its infrastructure, such as:

Registering with multiple email addresses or phone numbers to access the platform.
Colluding with others to simultaneously access the platform to overload it. Attempting to hack or influence the services provided.

Third: Scope and Nature of Services Provided by Shwra

Fourth: Registration and Booking

All terms and conditions related to booking or requesting the service.
All fees imposed, including taxes and all types of fees.
Acceptance of financial responsibility to pay for the service.
Compliance with the binding terms and conditions or any subsequent amendments.
Use of your information as specified by the privacy policy.
Verification of all your data and acknowledgment of ownership of the email and phone number provided.
Shwra's cancellation and modification policy.
Once the booking or service request is confirmed, it is binding for both the beneficiary and Shwra.
Shwra reserves the right to refuse any booking or service request at its sole discretion without any liability.
Shwra reserves the right to correct any advertised prices or service errors. This will be done as soon as Shwra becomes aware of them before the service begins. The beneficiary may continue after the correction or cancel the contract and receive a refund.
Prices may vary depending on the payment currency selected (if paid from outside Saudi Arabia).
Shwra is not responsible for delays or failure to fulfill the booking or service if incorrect information is provided.
You must ensure all data is entered before confirming the booking.
The booking is activated when the beneficiary receives a confirmation message via email or phone.

Fifth: Modification and Cancellation

If modifications to the booking or service request are possible based on your request, you will bear any additional costs.
Shwra has the right to modify the booking or service request at its sole discretion, if necessary, with confirmation of notification to you about the modification.
Shwra has the right to modify service fees without prior notice, provided that the modification does not apply to ongoing requests (in progress). Once the beneficiary completes the request, the specified fee will not change with changes to the website or mobile application fees.
If a request for postponing the booking or service is made (in cases where allowed) based on the beneficiary's request, the request must be made at least 3 hours before the scheduled service date.
Some modification requests may not always be fulfilled.
Shwra has the right to cancel your booking if you violate any of the essential terms of these terms and conditions, and you will be notified by email or phone without liability on Shwra.
If Shwra cancels without cause or due to a force majeure situation outside the control of Shwra or the beneficiary or service provider, Shwra and the service provider are obligated to refund the fees paid within 3 days of cancellation.
If the beneficiary cancels the booking or service request (in cases where cancellation is allowed), a cancellation fee of 0 Riyals will be deducted from the beneficiary's total dues.
If the beneficiary cancels the booking after the service has begun, no fees will be refunded, and the beneficiary has no right to claim previously paid fees.
In cases where cancellation and refund are allowed, the standard timeframe for refunds is 5-7 working days. However, the specific refund time varies depending on the mode of payment used and your bank.
All modification or cancellation requests must be made through a request sent by email from the registered email address to the following email: info@shwra.sa.

Sixth: Payment Services:

The beneficiary must pay the total value of the service or booking through the available payment methods on the platform before the service provider begins the work. Once the full payment is made, the service will be provided, or work will be initiated.
The user is prohibited from fraud by using an incorrect, invalid, or unauthorized payment method. The user will bear full responsibility for violating this clause and will be reported and prosecuted accordingly.
All payments are made in Saudi Riyals. Users who pay using another currency will bear currency conversion costs or bank fees.

Seventh: Prohibited Behavior:

By using this service, you agree to refrain from performing any of the following actions:

You agree not to exploit or share information or data displayed through the Shwra platform with any other app or website in any form.
Manipulating or tampering with Shwra's networks or software is prohibited.
Engaging in any illegal activity or communication related to it or encouraging others to do so is prohibited.
You agree not to use offensive language, defame, or slander Shwra or its staff, followers, or collaborators in any way. Shwra is not a platform for religious, doctrinal, political, ethnic, racial, or hostile discussions.
Transmitting files, data, or other materials containing computer viruses, corrupted data, or other harmful software, such as Trojans, that may delete or disable the website or any system or device intended for its operation is prohibited.

Eighth: Limitation of Liability:

Shwra is not responsible for any direct or indirect loss resulting from using the website or mobile application.
You acknowledge that using the website or mobile application carries risks. Shwra is not liable for any harm or injury from accessing or failing to access the website or application.
You are responsible for registering and booking through Shwra and ensuring the services meet your needs. Shwra cannot be held accountable for this.
You are solely responsible for any activity conducted through your account, and Shwra is not liable for it.
Shwra will not be responsible for losses resulting from unauthorized use of your account, and you may be liable for losses caused to Shwra or others due to such use.
Shwra reserves the right, without any liability, to cancel any account or registration without prior notice or notification at its sole discretion.
You are responsible for the information you provide during account creation or service booking, and Shwra is not liable for this information.
If the beneficiary suffers damages due to the service provider's negligence or failure to perform the service, the service provider alone is responsible. Shwra will not bear any liabilities in this regard.
Services are provided to the beneficiary based on the documents and facts presented. Shwra and the service provider will not be held liable for any resulting errors or consequences if the beneficiary conceals any information.
Services are provided based on the documents and facts provided by the beneficiary. If there is any error or failure by the service provider, they alone are responsible, without any liability on Shwra.
The service provider may request additional data or documents from the beneficiary to prepare and provide the service. The beneficiary alone is responsible for providing this information, and Shwra is not liable for any misuse of this data by the service provider. The service provider must maintain the confidentiality of the documents and not disclose them.
The service provider and the beneficiary understand that Shwra's role is limited to that of an intermediary and cannot be held liable beyond that role.
The beneficiary is fully responsible for violating these terms or the guidelines set by Shwra or the service provider.
When paying for services, the beneficiary must use the payment methods specified by Shwra on the platform. Making payments from unknown or unauthorized accounts is prohibited, and the user will face legal consequences. In cases where service fees are refundable, they will be refunded to the same account used for payment.

Ninth: Modification of Terms and Conditions:

Shwra reserves the right to amend these terms and conditions from time to time at its sole discretion to improve operations and services on the platform without any liability.
If you object to any of these terms or any amendments made by Shwra, you can stop using the website or mobile application and terminate your account.
You will be notified of changes or amendments through the email registered with Shwra, which will take effect within 5 days of the notification. If you do not cancel your account or stop using the platform within this period, you will be deemed to have accepted the changes.

Tenth: Intellectual Property Rights:

The website and mobile application contain trademarks, trade secrets, technologies, products, processes, and other intellectual property rights owned by Shwra and/or other parties.
Shwra does not grant you any license or rights to its intellectual property, and you are prohibited from reproducing, distributing, publishing, displaying, downloading, transferring, or using any materials unless explicitly permitted within the scope of these terms and conditions.

Eleventh: Complaint Policy:

Shwra continuously strives to improve and develop the services it provides. To facilitate users, the following complaint policy is in place:

Complaints must be submitted within 3 days of the incident; otherwise, the right to complain will be lost.
Complaints will be investigated with transparency and fairness.
Complaints will be resolved within three working days of submission. If further study is needed, you will be notified.
If the complaint concerns an employee, it will not be referred to the accused employee for investigation but will be handled by their direct manager.
You can follow up on your complaint through the available communication channels.
A dedicated complaint email is provided: info@shwra.sa.

Twelfth: Compensation for Damages:

Thirteenth: Notifications:

Fourteenth: Jurisdiction:

Twelfth: Compensation for Damages:

These terms and conditions and any amendments constitute the entire agreement between you and Shwra, replacing any previous oral or written agreements.
Shwra's failure to exercise its rights or seek compensation under these terms does not mean waiving those rights.
If any clause of this agreement is found to be incorrect or unenforceable, the rest of the terms will remain valid.
By using the website or mobile application, you agree to accept and abide by all these terms and conditions.
These terms also include your consent to the privacy and cookie policies, which you are encouraged to review for more information.
You agree to comply with any current or future instructions, guidelines, modifications, or additions issued by Shwra at its sole discretion without any liability on its part.